FAQ

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

You must review your ticket selection before you submit and confirm your order. There are no exchanges or refunds once a ticket has been purchased.

Ticket prices are dynamic and vary by date, time and type as well as increase the closer it gets to the event. When you go to purchase your tickets you will see a complete list of available ticket options.

This experience has been drastically changed since Zombie Apocalypse Live was last hosted. The mission, monsters, settings, ect have all changed. The weapons have been slightly upgraded to improve reliability and ammo has been changed to create a more realistic experience.

TICKETING

Please make sure your billing address and zip code were both entered exactly as shown on the billing statement from your bank. If the problem persists, please try another credit or debit card or purchase your tickets onsite.

Yes, we will have a box office at the event where you can purchase tickets with cash or credit card. However, due to capacity restrictions, tickets may not always be available at the box office.

Please email our customer support team at info@mortalsvsmonsters.com and we will assist with having your ticket located. If you are unable to print your ticket, you can bring the online ticket on a mobile device for us to scan at the box office.

No. All tickets are the same price.

Rescheduling need to be done 24 hours before your scheduled time. However, this event does tend to sell out, so if there are no more tickets available, then we are unable to reschedule your time. We highly suggest planning your trip in advance. However, please note, we do have a no refund policy. We do not give refunds under any circumstances.

This means that the time slot is sold out. Rescheduling need to be done 24 hours before your scheduled time. However, this event does tend to sell out, so if there are no more tickets available, then we are unable to reschedule your time. We highly suggest planning your trip in advance. However, please note, we do have a no refund policy. We do not give refunds under any circumstances.

The “Battleground” ticket includes entrance into Battleground: Mortals vs Monsters. The second, “Fully Loaded”, includes entrance into Battleground: Mortals vs Monsters’, a military grade infrared laser training weapon and double the ammo.

This question depends on which package you purchase and how fast you walk through the Battleground. Some groups travel right through, while others take their time. It really depends on how well you can handle the fear!

We send in groups no larger than 4 or 5, however, you don’t have to have a group to enter! We will not pair you with strangers. If your party is larger than 5, we will split you into smaller groups to make the experience more enjoyable for you.

WHO SHOULD ATTEND

We do not have an age limit for the event, however, due to the scary nature of the experience, it is suggested as PG13.

We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.

With any medical condition, we suggest talking to your doctor or physician before coming through the attraction. Very heavy fog effects are in use in the attraction, so we do recommend bringing your inhaler or any device that you may need. 

We’d also recommend people with epilepsy, heart issues and pregnant women consult their physician before going through the attractions.

Please note that if you purchase tickets and then decide not to attend for medical reasons we do not offer refunds. You may however always sell or transfer your ticket to someone else.

miscellaneous

Please contact the haunted house that we are holding the event at nearest you.

A monster will not “bite” you. The creatures cannot touch you (accidental touching may occur). If you run out of ammo, you will continue through the house like a normal haunted house.

No you cannot. No photography of any kind is allowed inside the event.